/10

Digital Transformation Capability

Rate the extent to which you agree with each of the following statements about your organization.
Using a scale from 1 to 7, where 1 = strongly disagree, 4 = neutral, and 7 = strongly agree.

1 / 10

 
We are using digital technologies (such as mobile, social media, analytics, and the loT) to understand our customers better.
 

2 / 10

 
We use digital methods to market our products and services.

3 / 10

 
We sell our products and services through digital channels.

4 / 10

 
We use digital methods to provide customer service.
 

5 / 10

 
Technology is allowing us to link customer-facing and operational processes in new ways.
 

6 / 10

 
Our core processes are automated.
 

7 / 10

 
We have an integrated view of key operational and customer information.
 

8 / 10

 
We use analytics to make better operational decisions.
 

9 / 10

 
We use digital technologies to increase the performance or added-value of our existing products and services.
 

10 / 10

 
We have launched new business models based on digital technologies
 

Please complete the following information to immediately receive your Certificate of Completion with your score as well as a preliminary recommendation.

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